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photo 5855177040758247981 y - Jeffery B Jewellers Aurora CO

Return & REfund Policy

Return & Refund Policy

1. Return Window

We offer a 14-day return policy. You have 14 calendar days from the date you receive your item to request a return.

2. Return Eligibility & Conditions

To be eligible for a return:

  • The item must be unworn, unused, and in the exact same condition that you received it.

  • The item must be in its original packaging, including all original luxury boxes, documentation, authenticity certificates, tags, warranty cards, and accessories.

  • Items showing signs of wear, alteration, resizing, or damage will not be eligible for a refund.

  • Custom or Personalized Orders: Custom-made jewelry, specially engraved pieces, or bespoke watch modifications are non-returnable and non-refundable unless defective upon arrival.

3. How to Initiate a Return

  1. Contact our customer support team at info@jefferybjewellers.com  with your order number and a reason for return.

  2. Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package.

  3. Packages sent back to us without prior authorization will not be accepted.

4. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for paying all return shipping costs, unless the item arrived damaged, defective, or incorrect due to an error on our part.

  • Recommended Service: Because of the value of luxury timepieces and jewelry, we strongly recommend using a trackable, fully insured shipping service (such as FedEx or UPS) with signature confirmation. We are not responsible for items lost or damaged during return transit.

5. Restocking Fees

  • No Restocking Fee: We do not charge restocking fees for eligible returns.

6. Refunds & Processing Timeframe

  • Inspection: Once your returned item is received at our facility, our specialists will inspect it within 2 to 3 business days.

  • Approval Notification: We will notify you via email regarding the approval or rejection of your refund based on the item’s condition.

  • Payment Credit: If approved, your refund will be processed immediately to your original method of payment.

  • Timing: Please allow 5 to 10 business days for the credit to reflect on your credit card statement or bank account, depending on your financial institution.

7. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item is defective, damaged in transit, or if you received the wrong item, contact us within 48 hours of delivery at info@jefferybjewellers.com so we can evaluate the issue and arrange a replacement or full refund at no extra cost to you.