Warranty
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Overview of Coverage At Jeffery B Jewellers, we stand behind the quality and authenticity of all luxury timepieces and fine jewelry sold on our platform. Every order is covered by our explicit limited warranty program detailed below.
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Fine Jewelry Coverage (1-Year Limited Warranty) All fine jewelry items purchased directly from Jeffery B Jewellers include a 1-Year Limited Warranty from the date of delivery.
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What is covered: Structural manufacturing defects in the metal setting, loose accent stones caused by setting defects, and clasp or soldering failures.
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What is not covered: Normal cosmetic wear and tear (scratches, patina), loss or theft, accidental damage, loss of main gemstones over 0.20 carats, and any third-party alterations or resizings.
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Luxury Timepiece Coverage (1-Year Limited Mechanical Warranty) Every pre-owned or unguided luxury watch purchased from Jeffery B Jewellers includes a 24 months Limited Mechanical Warranty from the date of delivery.
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What is covered: Internal mechanical movement operation, timekeeping accuracy within standard manufacturer limits, and power reserve function.
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What is not covered: External cosmetic damage (case, bezel, crystal, strap/bracelet), water damage caused by improper crown usage or exposure beyond rated limits, impact damage, and unauthorized third-party repairs.
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How to Request Warranty Service To initiate a warranty claim, follow these steps:
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Contact us by email at info@jefferybjewellers.com with your order number, proof of purchase, and description with photos of the issue.
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Upon verification, our team will issue a Return Merchandise Authorization (RMA) number along with fully insured return shipping instructions.
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Our certified technicians will inspect the item and either repair or replace the defective component at no charge to you.
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Merchant & Contact Information For questions regarding warranty claims or product care, contact us directly.